Privacy Policy

At IT product Supply, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website and services.

1. Important Information & Who We Are

IT product Supply is responsible for collecting and managing personal data obtained through our website and services.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

IT product Supply
Address: 28 Windmill Street, Peterborough, PE1 2LT, GBR
Phone: +44 7476 865281
Email: info@itproductsupply.com

If you believe that your personal data is being misused or that we have not handled your data appropriately, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. We would, however, appreciate the opportunity to address your concerns before you contact the ICO.

2. Privacy Policy Updates

We may review and update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements.

Any updates will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Your continued use of our website following any changes to this Privacy Policy constitutes acceptance of the updated policy, where permitted by applicable law.

3. Keeping Your Information Updated

We aim to keep the personal information we hold about you accurate and up to date.

If any of your personal information changes, please notify us so that we can update our records.

4. Third-Party Links

Our website may contain links to third-party websites, services, or applications.

These third-party websites have their own privacy policies and practices. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing them with your personal information.

5. What Information Do We Collect?

Personal Data We Collect

Personal data means information that can identify you directly or indirectly. Depending on how you interact with our website, we may collect the following information:

  • Identity Data: Name and other identifying information you provide.
  • Contact Data: Delivery address, billing address, email address, and telephone number.
  • Financial Data: Payment-related information required to process transactions. We do not generally store complete payment card details.
  • Transaction Data: Details of products or services purchased, payment information, and transaction history.
  • Technical Data: IP address, browser type and version, operating system, device information, login information, and other technical information.
  • Usage Data: Information about how you use our website, products, and services.
  • Profile Data: Account details, purchase history, preferences, and information provided through surveys or customer interactions.
  • Marketing and Communications Data: Your preferences for receiving marketing communications and your communication history with us.

Aggregated Data

We may use aggregated or statistical information for analytical and business purposes. Aggregated information does not normally identify individuals directly.

Sensitive Data

We do not intentionally request or collect sensitive personal information unless there is a legitimate legal basis for doing so.

Please avoid providing sensitive personal information through our website unless it is specifically requested and necessary for the service being provided.

Children’s Data

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.

6. How Do We Collect Personal Data?

We may collect personal data through the following methods:

Direct Interactions

You may provide personal information when you:

  • Create an account.
  • Place an order.
  • Purchase a product or service.
  • Subscribe to newsletters or updates.
  • Contact customer support.
  • Request information from us.
  • Participate in promotions, competitions, or surveys.
  • Provide feedback or communicate with us.

Automated Technologies

When you interact with our website, we may automatically collect technical and usage information through cookies, log files, analytics tools, and similar technologies.

Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Understand how visitors use our website.
  • Improve website performance and security.
  • Provide relevant content and, where applicable, marketing.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

7. How Do We Use Your Personal Data?

We will only use your personal data where we have a lawful basis to do so.

We may use your personal information to:

  • Process and fulfil orders.
  • Process payments and transactions.
  • Deliver products and services.
  • Manage customer accounts.
  • Respond to enquiries and provide customer support.
  • Communicate with you regarding your orders or account.
  • Improve our website, products, and services.
  • Protect our website and systems against fraud, misuse, and security threats.
  • Send marketing communications where you have provided consent or where otherwise permitted by law.
  • Comply with legal, regulatory, accounting, and reporting obligations.

8. Lawful Basis for Processing

Under UK data protection law, we process personal information on one or more of the following lawful bases:

  • Contract: Where processing is necessary to provide products or services you have requested or to fulfil an agreement with you.
  • Legal obligation: Where we are required to process information to comply with a legal or regulatory obligation.
  • Legitimate interests: Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights.
  • Consent: Where you have provided consent for a specific purpose, such as certain marketing communications.

Where we rely on consent, you have the right to withdraw your consent at any time.

9. Data Sharing & Third Parties

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

  • Website hosting and IT service providers.
  • E-commerce and website maintenance providers.
  • Payment processors and financial service providers.
  • Delivery and logistics providers.
  • Analytics and technology providers.
  • Professional advisers, such as accountants or legal advisers.
  • Government, regulatory, law-enforcement, or other authorities where required by law.

We expect third-party service providers who process personal information on our behalf to handle that information securely and only for legitimate purposes.

10. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection laws and that appropriate safeguards are in place where required.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

If you have reason to believe that your personal information has been compromised, please contact us as soon as possible.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling legal, accounting, tax, regulatory, and reporting requirements.

The length of time we retain information will depend on the type of information and the purpose for which it is processed.

Order and transaction information may be retained for as long as necessary to comply with legal and business requirements.

13. Your Privacy Rights

Under UK data protection laws, you may have the following rights in relation to your personal information:

  • Right of access: Request a copy of the personal information we hold about you.
  • Right to rectification: Ask us to correct inaccurate or incomplete information.
  • Right to erasure: Request deletion of your personal information in certain circumstances.
  • Right to restrict processing: Ask us to restrict how we use your personal information in certain circumstances.
  • Right to object: Object to certain types of processing, including direct marketing.
  • Right to withdraw consent: Withdraw consent where we rely on consent as the lawful basis for processing.
  • Right to data portability: Request certain personal information in a structured, commonly used, and machine-readable format where applicable.

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us at:

info@itproductsupply.com

We may need to request additional information to verify your identity before processing certain requests.

14. Complaints

If you have concerns about how we collect, use, or handle your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

Email: info@itproductsupply.com
Phone: +44 7476 865281
Address: 28 Windmill Street, Peterborough, PE1 2LT, GBR

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal data has not been handled in accordance with applicable data protection laws.

15. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

IT product Supply
28 Windmill Street
Peterborough PE1 2LT
United Kingdom

Phone: +44 7476 865281
Email: info@itproductsupply.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed as described above, subject to applicable data protection laws.